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Customer Support

At Aurora Instruments, it is a top priority that our users receive strong dependable customer support. That’s why we have assembled a team of application chemists and engineers to quickly and accurately assist you with method development, thus maximizing instrument performance and minimizing instrument down times.

Phone Technical Support: (604) 215-8700 or 1-800-883-2918 (North America only)

Our engineers are experts in troubleshooting problems and ready to assist you at any time. Please have the following information ready when you call technical support.

  • Instrument model information
  • Serial Number
  • Complete details of the problem (including any error messages)


    Online Technical Support
  • Name:
    Company:
    E-mail:
    Instrument:
    Serial Number:
    Nature of Problem:


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